Jump to content

Products
Print

Xradia Support

Xradia offers two levels of service support. For pricing and to arrange your service option, please email service@xradia.com.

Basic Service Package:

The Basic Service Package consists of only Preventive Maintenance (PM) performed by a trained and qualified Field Service Engineer and is performed at the customer facility at 6 month intervals (twice per year). PM Service includes:

  1. Performance check of X-ray microscope;
  2. Performance check of critical hardware, including all mechanical stages;
  3. Performance check of X-ray imaging camera;
  4. Measurement and calibration of throughput and resolution;
  5. Inspection and testing of motion systems;
  6. Detailed system service recommendations.

Full Service Package:

The Full Service Package consists of Preventive Maintenance as in the Basic Service Package and the following additional items:

  1. Typical telephone response commitment of < 2 hours (9am to 5pm, PST, Monday – Friday)
  2. Typical on-site response commitment of < 2 working days following determination of site visit requirement.
  3. Preventive Maintenance (PM), described in the Basic Service option, will be performed at 6 months intervals (twice per year) and will be scheduled with the customer based on PM history and systems condition.
  4. All Standard Component Replacement and Repairs. This includes all Xradia installed mechanical and electrical components integral to the MicroXCT.
  5. Up to two (2) software updates per year when available. (Installed during PM visits) Does not include major software upgrades.
  6. Tool upgrades or modifications that address potential failure mechanisms or are required to enhance safety.
  7. One (1) Basic System Training session (if needed for new system operators) at the Customer facility during one of the PM visits, to be arranged and confirmed at least 2 weeks prior to the scheduled visit. This training occurs no more than once a year. The training duration will be 2 days for up to 4 users.